FAQ

Your questions will always be answered promptly.

Q: How long does it take to find out if my web name registration application was successful?

Depending on the domain type, your web name registration application can take from seconds to hours. Use this table as a guide:

Q: Who decides if my web name registration application is successful?

Depending on the domain type your web name registration application will be handled by different bodies. Australian domain types must meet the selection criteria and is enforced by a manual inspection of each application. gTLD's (eg .com's) are usually handled by an automated system because of the less stringent criteria, which explains why global applications are often approved faster.

Q: My web name registration application was declined? What do I do now?

Your notification of a failed web name registration application will often outline the reason why your application was rejected. Often, providing more information (or more accurate information) and resubmitting can result in a positive application. If you are unable to understand the reason given for your application being declined, you can contact our team for advice.

Q: How long will it take for me to get my web name?

Once you receive notification that your application has been successful, the name is yours for the period indicated on the notification email. Because a web name is not a physical item, you do not have to wait for it to be "delivered".

Q: How long before I can use my web name?

You can start using your web name immediately. However, it takes time for the domain to be recognised around the world (12-36 hours). This is the time it takes for all the ISP's around the world to check the registry (a record of all the registered web names) and recognise that your new name has been registered.

Q: How much does it cost to register my web name?

Different web names, in different domain name spaces have different requirements and costs. Our prices are advertised our website for your convenience.

Q: Are there any hidden costs I will incur registering my web name?

No. There are no hidden costs. To register your web name, all you need to do is complete the registration application and submit payment for the amount advised. You are not even required to host your domain name immediately. Or you may wish to initially use your new web name just for emails, so try our Get Email hosting account – the best value email only account available!

Q: What are the requirements for me to register my web name

Each domain name space has different requirements. You can find a brief overview of domain name requirements on our site.

For more information on gTLD's visit: ICANN (The Internet Corporation for Assigned Names and Numbers)

For more information on ccTLD's visit: auDA (Australian Domain Administration)

Q: What are the different domain name spaces / web name types?

There are many different types of web names. You can find a brief overview of different types of domains on our site.

Q: Both the .com and the .com.au are available. Which should I register?

We recommend that if both the .com and .com.au are available for your preferred domain name that you register both to block your competitor from registering the other and getting traffic from mistyped addresses.

Q: A .info is cheaper than a .com.au. Should I register it instead?

It is preferable to have a com.au or .com domain name, as they are recognised by consumers. There is also less stigma attached as the .info and .biz are often used by spammers. If the name that you want is only available as a .biz or .info they can be a good option.

Q: I've been told hyphenated names are not as good. Is this true?

Our recommendation is YES, avoid them if you can. Simply put hyphenated names are hard to remember and more errors occur when typing or relaying them to customers.

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